Step 1 · The property
What it is and what it needs.
What we do, in detail
Buying from owners, selling what we own, difficult properties, and how we behave.
Program 01 · Speed, and we say so
Buying from owners
We pay less than open market value, and what you get for that difference is speed and certainty rather than any service. That is the whole trade and we would rather put it in those words than dress it up as a valuation. We charge you nothing, ever, including for declining. Our view on price is a buyer's view, not a survey and not a formal valuation, so get your own independent valuation and your own solicitor before accepting anything.
Step 2 · The basis
Why the figure is what it is.
Step 3 · Your advice
Your own valuer and solicitor.
Step 4 · Your call
Including no, at no cost.
Step 1 · The facts
Assembled before marketing.
Step 2 · The exceptions
Whatever applies to this one.
Step 3 · The gaps
Named as unknown, not hidden.
Step 4 · The offer
Made on a full picture.
Program 02 · Everything disclosed
Selling what we own
Price, tenure, lease terms where leasehold, council tax band and the physical facts go out as standard. Then the things that only apply to some properties and change the decision entirely when they do: flood risk and history, restrictive covenants, easements and rights of way, mining or subsidence history, non-standard construction, known defects. If we do not know something, we say we do not know rather than leaving a gap where it should be.
Program 03 · Why they are difficult
Difficult properties
Probate sales, properties in disrepair, short leases, non-standard construction, things a lender will not touch. These are the transactions where a seller is most likely to be taken advantage of, because the pool of buyers is small and the seller usually knows it. The protection is a written basis: what the issue is, what it costs to resolve, and how that produces the figure. You are then in a position to go and test it elsewhere, which you should.
Step 1 · The issue
Named rather than implied.
Step 2 · The cost
What resolving it takes.
Step 3 · The figure
Shown as a calculation.
Step 4 · Comparison
Go and get another offer.
Step 1 · No fee
Nothing to pay, at any point.
Step 2 · No deadline
Take the time you need.
Step 3 · No late cut
Unless a fact changed, in writing.
Step 4 · No pressure
Declining costs you nothing.
Program 04 · The conduct part
How we behave
The conduct that gives this trade its reputation is mostly four things, so here is our position on each. We ask no upfront payment and charge no fee, including if you say no. We do not make offers conditional on an immediate answer. We do not reduce an agreed price late in a transaction unless a material fact has emerged that was not known before, and then the reason goes in writing. And we do not write, buy or commission reviews, which is prohibited outright in any event.
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